Life has become so much simpler ever since Dunzo found a place on our phones. You know all those pending things in your to-do list that you want to get done, but just can’t find the time to make it happen? Well, Dunzo makes it happen!
An App that does everything
Living in Bangalore, one can feel the ebb and flow of start-ups and start-up cash. Sometimes, I feel that VCs should ask me where to put their money — because as a user, I can clearly tell them what works for me and what doesn’t — without getting lost in projections and numbers that don’t mean anything. For instance, I would tell them that Licious has changed the way I buy meat or Epigamia has figured out something right with all their delicious yoghurt varieties. On the other end of the spectrum, I will tell them that Nature’s Basket is a lost opportunity or Urban Ladder isn’t really working for me anymore (need to update these two reviews soon).
An example of WHAT IS working is Dunzo, an app that gets s*** done. On this app, you can buy groceries, medicines, order from restaurants, send out couriers, or even get random things picked up from all over the city. One of the first few times I used the app was to buy 10 packets of cinammon from a specific store around 15 kms away from my home (an uncle requested it). But most of my usage has been for sending couriers, buying medicines or groceries nearby, or getting Mr T’s tiffin box delivered when he’s left it at home by accident.
How does it work?
You place your request, the apps connects you with their team of riders, and the rider goes and does your job for you. For example, if you are buying medicines, you specify what you want and in what number, and the rider goes to the chemist, picks up the items, and sends you a photograph of the items for you to verify. When you say okay, they will bill the item, share the bill via a photograph and then ask you to pay online before delivery. Easy peasy!
What is it good for?
- Picking up groceries or medicines locally. Update 2019: No medicines allowed on the app. Sad 🙁
- Get couriers picked up
- Ordering items from restaurants that don’t deliver via Swiggy / Zomato OR when you want something specific that’s not on the menu
- Getting random stuff done through out the city.
Pricing
At present they are charging Rs 10 – Rs 20 for all deliveries close by. Their choice partners deliver for free. For deliveries from further away, they charge based on the distance.
How could they improve?
Here’s some feedback from a user:
- Some shops have certain items listed but most other items not listed. For example, I can’t order eggs from Nature’s Basket because its not listed. I have to take a circuitoius route to get this done.
- Ordering from restaurants is a bit of a pain because the full menus of several restaurants aren’t listed. (I believe they are working on this).
- There is some sort of delay in the chat, which makes okaying the images difficult
- Payment before delivery is a little painful as well. In some cases, when the payment hasn’t been made, delivery guys keep hounding us. I’m not running away, and I will use your app again, please don’t bug me when I’m working.
- When ordering groceries, the delivery guys often buy new cloth bags (costing Rs 35 – Rs 50 per bag), which is quite a waste. I would rather they carry their own bags, and do an exchange with me.
Having said that, Dunzo is miles ahead of its competitors! I’ve used MeraTask in Delhi, and while the delivery was fine, the app was a disaster!
Referral code
You can use this referral code to get Rs 150 free on the Dunzo app, when completing an order over Rs 200.
Dunzo Referral code 2019: 82WfYm
Overall, Dunzo has definitely changed my life for the better 🙂 — and I would recommend it highly to everyone!
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Very BAD Experience. WILL NEVER DUNZO AGAIN
Booked the order and waited for 40 minutes. Was very difficult to dodge the autobot option to chat with a support executive. Finally connected with support exec. They tried to pacify us by giving us a lecture of demand-supply imbalance…. Whatta Joke!! We asked them to assure that order will be picked up in next 15-20 minutes (as their chatbot and the support exec told us) and after waiting for 40 minutes and further waiting they will not cancel the order from the backend in the name of technical error, backend system process or any other reason.
Only assurance they will give is that they are doing their best and will try and assign a partner at earliest. We asked them to assure that order will not be automatically cancelled. And the support exec assured of that. Within 2 minutes, we received a cancellation…..and support exec said their system is designed this way…. and asked us to raise another order and wait again.
WHAT A JOKE!! Dunzo – IF YOU’RE UNABLE TO SERVICE, THEN JUST DON’T TAKE THE ORDER.
You don’t even have an option of booking the order in advance. Customer is willing to book in advance and help you manage your staffing better…. but you can’t build a simple process and manage your supply chain better.
THESE NON PROFIT MAKING START UPs CAN’T EVEN TAKE CARE OF CUSTOMER SATISFACTION WITH ALL THE ANGEL AND VC MONEY THEY RAISE. WHERE ARE THEY SPENDING THE MONEY THAT THEY RAISE??
they are a bunch of thieves and frauds.
Dunzo services are good and their employees are hard working .
However many of them do not use common sense.
they cannot follow directions and instructions.
An inbuilt STUPIDITY IN THE APP IS THAT IT DOES NOT MENTION WHAT TO PICK UP AND WHAT TO DROPOFF
Give me packet – ??? what does it mean??
Hussain has sent me ??? I have no idea what for?????
These have to addressed by the company
BE SPECIFIC, BE CLEAR, BE TO THE POINT
Basic business sense!! LACKING
Most uncommon among all dunzo users and employees.
Neetu
Initially this App was Ok.
But yesterday that is 2 /9 /2020 , I had a very bad experience. The Delivery Man Was Highly Obnoxious In Behavior , Completely Unreasonable , Shouting And Creating Havoc. Spoiled fruits Absolutely Unconsumable, fit to be thrown away ,were sent to me and also A Wrong item. I spoke to the store Merchant and He was ready to exchange the items for other items , but Delivery Man was Not at All Cooperative. Dunzo team must Train Their Staff On Basic Ettiquette Of Dealing With Customers and only then Appoint them. Very Very Disappointed.
Be aware!!! Think 1000 times before placing the order on this app. This app forces their customer for prepaid order and associated stores deliver all the bullshit and wrong items ..all the local grocery and rotten vegetables after providing the instructions. When I tried to contact customer care, they did not even bother to understand the problem. Pathetic and fraud service, Worst customer care.😡😡😡😡
Worst review .cake is completely spoiled on the transport .very very worst .it is waste of time and money for people who are staying outside India to deliver in India
I ordered lays packet through this nasty app. The item was delivered to a wrong person. After calling the delivery person, he spoke with negligence saying that item was already delivered. Such a nasty app.