Grofers Grocery India – Online Grocery Shopping Review

Online grocery shopping in Bangalore (and India) has become a breeze with so many options like Big Basket, ZopNow, LocalBaniya, PepperTap, NinjaCart and Grofers.

However, all in all, I have to say with each online order I’ve placed so far, I have been somewhat irked and irritated. From placing all your items into your basket and then discovering delivery slots are unavailable, or receiving products that are rotten or broken — online shopping for groceries in India needs to improve, and improve fast!

Grofers App

Grofers App – Grocery and More

This review is about Grofers, an app available on both Android and IOS, that is basically a pool of delivery boys who go around to nearby shops in your vicinity and pick up whatever you’ve ordered and deliver them in gorgeous orange bags and boxes. This is a review based on my grocery shopping online Bangalore experience.

What I like about Grofers

  • The bags and boxes: Haha, maybe it’s the designer in me, but it really makes me happy to see my groceries delivered neatly in beautiful cardboard boxes or eco-friendly orange cloth bags. 
  • The delivery boys: They are always dressed neatly, speak politely, and deliver in a timely manner without annoying me for directions to my house
  • The icons & UI of the app – The Grofers app is one of the few apps in India that is visually appealing. It’s been designed well, even though the user experience could improve somewhat (quite a bit).
  • The speed: I used to like the speed of Grofers — click on order and it will be at your doorstep in a couple of hours. However, of late, delivery slots have become
  • Variety: From vegetables and fruits to flowers and staples to breads, it’s an interesting combination that’s available on Grofers.
  • Immediate money-back: If your order doesn’t meet your expectations or there is something missing from the order, the delivery boys give you cash back at your doorstep.

What I don’t like about Grofers

  • Vegetables and fruits

    Bananas covered with fruit flies. Ugh!

    Quality of fresh produce: The quality of vegetables is very temperamental. When I first ordered from Grofers, the vegetables delivered from Mother’s Love (I’m guessing Grofers own private label) was of excellent quality. However, my last order was AWFUL. The baby potatoes I ordered were rotten and stinking (I threw them away immediately), the baby corn was also stale and darkening black (threw away a couple pieces) and the bananas wrapped in cling film were crawling with fruit flies (haven’t thrown it away yet).

  • Amended orders: I once ordered a type of mayonnaise which was unavailable at the local grocery store and so the Grofers delivery boy used his judgement and bought a similar product. I didn’t like the fact that I had no choice or say in this.
  • Grofers App - Painful

    Screenshot highlighting unavailability of lots of products. Quite a painful user experience!

    Wrong orders: I ordered a plastic broom thinking it was a bathroom cleaning broom (there was no picture on the Grofers app). However, it turned out to be this ghastly long green broom. 

  • Unavailable delivery slots: This is my biggest pain point. I go through all the effort of choosing my products and placing them in the basket and then when I’m finally ready for checkout I see the next delivery slot is 24 hours later. Sometimes, 36 hours later. Quite ridiculous. This has been happening more often of late.
  • Unavailable items: Okay, some items like ‘Spaghetti’ may be considered as speciality items (not really). But when you search for a product on the Grofers search bar, it shows you a myriad of options, and then when you click on one of the options, it states “No results found”. WTF! Damn annoying.
  • No meats: Very few online grocery shops deliver fresh or frozen meats. I understand the logistic issue, but hey, if I have to go to the shop to buy some chicken, I might as well buy the rest of my groceries from there. 
  • App only: I am not a fan of any product that is app-only. I have a laptop and I prefer using it to do any kind of online shopping. So another boo from me!

Overall review of Grofers India

Overall, I was a fan of Grofers till my last order. After receiving horrible vegetables and fruits from Mother’s Love, I don’t think I’m ordering from Grofers anytime soon.

User Reviews and Comments

  1. Vaishnavi says

    Hi Sir/Madam,
    I am Vaishnavi from Rationbox , we are an online grocery. We are providing grocery , personal care , household products at wholesale prices. We also provide free home delivery. As an Introductory offer for a bill amounting to Rs 1000/- and above we provide a gift box with 1kg Premium Raw Rice , 1kg Premium Sugar and 1/2kg Toor Dal.

    Please visit our website : http://www.rationbox.in
    or call our customer care number 7845004500 to place a order
    or send us your list through Whatsapp , we will call you.

    Thank You:
    Vaishnavi

  2. shankar gidwani says

    Hello,

    This is regarding Order#GR249976052

    I have place the order on 01 Sep 2016 and i got the delivery on 02 Sep 2016. I have order 4 pack of diaper which contain 34 pcs diaper each.

    When deliver completed and i check the product i got 6 pack of diaper which contain 17 pcs each. means 34 diapers are missing and also wrong qty of pack is deilverd.

    When i call to customer care they hold me for 2 minutes when we reach to seller but its tooks 12 minutes and your customer care executive said that seller is not contactable. So this is second day of since i place the order.

    Third day when i try to contact grofers same thing happens like they put my phone on hold for 12 minutes and when i force to conference with seller your executive are ready and i talk with seller on conference call and he promised me to replace the items and give missing items before day end.

    This is now forth day since i place the order and still same is not resolved and seller not came for replacement or deliver missing product.

    When i call to seller he said that i will deliver before 4 PM.

    and now this is 5:00 and seller is not deliver or replace damaged product. when i call to your customer care they said seller will deliver product tommrow as he is busy. i said i dont want your product please initiate refund and your executive said return is happends only tommrow as seller denied to come today.

    I said i suffering from 4 days and i think i am victim of your application i paid money but i did not received the order this is pathatic.

    I deciced to call seller as seller is call me yesterday for deliver the order when i call to seller he said we are not free for you undersatnd we have so much order. I said why you listed your name in gorfers if you are not satisfied with customer needs. They said it none of your business and shut the phone on my face.

    This is height of irresponsibility . When i call to grofers now they said if return is not done from the seller we are not responsible now i feel like cheated customer and big victim of your company.

    If you are not responsible for anything why don’t you shutdown your company now ?

    I raise the cancel request order and same thing is happends now seller is denied to come today he said i will reverce pickup tomorrow and when i ask if reverse pickup is not done who is responsible then your executive said we are not responsible if reverse pickup is not done and we will not release money if seller not pickup the product.

    Please suggest on this and please inform you are going to shutdown because i am surprise with service i never had any issue with bigbasket and other companies but you are doing business like this then please share with us so we will beware in the future to orders with company like you.

    Thanks
    Shankar Gidwani
    9978108960

  3. Anuradha says

    I have very bad experience with them neither once nor twice but thrice. Firstly they are never on time , are always deficient with the products, if uou cancel the order there is no proper refund confirmation. Sometimes they show not even half of the amount to be refunded. When you try to contact them at customer sipport centre they keep you on long cues which makes it even more irritating. Also if you go for yhe COD option they do not ever carry change. So they are highly not recommended.

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