However, all in all, I have to say with each online order I’ve placed so far, I have been somewhat irked and irritated. From placing all your items into your basket and then discovering delivery slots are unavailable, or receiving products that are rotten or broken — online shopping for groceries in India needs to improve, and improve fast!
This review is about Grofers, an app available on both Android and IOS, that is basically a pool of delivery boys who go around to nearby shops in your vicinity and pick up whatever you’ve ordered and deliver them in gorgeous orange bags and boxes. This is a review based on my grocery shopping online Bangalore experience.
What I like about Grofers
- The bags and boxes: Haha, maybe it’s the designer in me, but it really makes me happy to see my groceries delivered neatly in beautiful cardboard boxes or eco-friendly orange cloth bags.
- The delivery boys: They are always dressed neatly, speak politely, and deliver in a timely manner without annoying me for directions to my house
- The icons & UI of the app – The Grofers app is one of the few apps in India that is visually appealing. It’s been designed well, even though the user experience could improve somewhat (quite a bit).
- The speed: I used to like the speed of Grofers — click on order and it will be at your doorstep in a couple of hours. However, of late, delivery slots have become
- Variety: From vegetables and fruits to flowers and staples to breads, it’s an interesting combination that’s available on Grofers.
- Immediate money-back: If your order doesn’t meet your expectations or there is something missing from the order, the delivery boys give you cash back at your doorstep.
What I don’t like about Grofers
Quality of fresh produce: The quality of vegetables is very temperamental. When I first ordered from Grofers, the vegetables delivered from Mother’s Love (I’m guessing Grofers own private label) was of excellent quality. However, my last order was AWFUL. The baby potatoes I ordered were rotten and stinking (I threw them away immediately), the baby corn was also stale and darkening black (threw away a couple pieces) and the bananas wrapped in cling film were crawling with fruit flies (haven’t thrown it away yet).
- Amended orders: I once ordered a type of mayonnaise which was unavailable at the local grocery store and so the Grofers delivery boy used his judgement and bought a similar product. I didn’t like the fact that I had no choice or say in this.
Wrong orders: I ordered a plastic broom thinking it was a bathroom cleaning broom (there was no picture on the Grofers app). However, it turned out to be this ghastly long green broom.
- Unavailable delivery slots: This is my biggest pain point. I go through all the effort of choosing my products and placing them in the basket and then when I’m finally ready for checkout I see the next delivery slot is 24 hours later. Sometimes, 36 hours later. Quite ridiculous. This has been happening more often of late.
- Unavailable items: Okay, some items like ‘Spaghetti’ may be considered as speciality items (not really). But when you search for a product on the Grofers search bar, it shows you a myriad of options, and then when you click on one of the options, it states “No results found”. WTF! Damn annoying.
- No meats: Very few online grocery shops deliver fresh or frozen meats. I understand the logistic issue, but hey, if I have to go to the shop to buy some chicken, I might as well buy the rest of my groceries from there.
- App only: I am not a fan of any product that is app-only. I have a laptop and I prefer using it to do any kind of online shopping. So another boo from me!
Overall review of Grofers India
Overall, I was a fan of Grofers till my last order. After receiving horrible vegetables and fruits from Mother’s Love, I don’t think I’m ordering from Grofers anytime soon.