Lenskart Review – Buying Spectacles & Contact Lenses Online

Being a lover of online shopping, it is strange how resistant I have been to buying glasses or contact lenses online on sites such as Lenskart. So this week I decided to take the plunge: I would buy my Bausch & Lomb monthly disposable Toric contact lenses online on Lenskart.com.

Buying Contact Lenses Online on Lenskart

Shopping for contact lenses online is something I’m willing to do. The product is standardised; I know my exact power. I know the box of lenses I will be getting is exactly the same as what I would have gotten from my local optician. 

Know Your Power

I have terrible eyesight. I am highly myopic and suffer from astigmatism. All this doesn’t really change my life much, aside from adding a “spherical,” “cylindrical,” and “axis” columns to my eye prescription sheet. Nonetheless, I go for an eye checkup (including retina checkup) every year. Hence, I know that my power has been stable for the last couple of years.

If you don’t know your power, Lenskart offers a pretty cool at home eye checkup service called Opto for Rs 50 in all major metros. 

However, if you have terrible eyesight like me, I’d recommend getting a thorough checkup at your local ophthalmologist first. They will also be able to accurately tell you the power for your contact lenses (it’s different from you spectacles power). 

The Lenskart Experience

Contact Lenses on Lenskart

Vast range of lenses available on Lenskart.com

I logged onto Lenskart.com to buy my contact lenses. Firstly, the homepage was quite confusing from a UI perspective. There are 4 navigation menus on the top of the screen, one at the bottom, and some buttons on both the LHS and RHS of the screen!? The product itself is a little messy, a little confusing, a little buggy. They could improve it by hiring some good designers and improving their UI/UX.

Anyway, clicked on “Contact Lenses” and came across a page which had contact lenses sorted by brand, disposability, power, and colour (with 5% and 15% discounts clearly labelled). It was quite cool. However, on this page, I did get confused. I knew I wanted Bausch & Lomb Toric lenses. The image for the “High CYL Power” category had the exact image of my contact lenses — so I clicked on it. The inside page had some random other lens, so I had to go back.

I found my lenses under the ‘Bausch & Lomb category — Softlens (Toric). 

Prices on Lenskart.com vs Local Opticians

The MRP on the Bausch & Lomb contact lenses is Rs 1540 per box. That becomes Rs 3080 for a pair of 2 boxes (for 6 months). My local optician, after some pleading “oldest customer, kuch to discount dijeye”, would reduce it to around Rs 2700.

On Lenskart – the retail price was already at Rs 2772. After discount, the cost became Rs 2474 without adding any coupon code (just add to cart). It was quite cool.

Entering your prescription / power on Lenskart

When you’ve selected your lenses, and click on ‘Buy Now’, Lenskart prompts you to enter your prescription.

I had a box of my old  lenses, so I found it quite easy to enter all the fields: SPH, CYL, AXIS. There was a BC field which I entered in the optional notes. However, you also have the option of simply taking a photograph of your prescription and uploading it. They also have a converter from eyeglass power to contact lens power. They also have a “How To Read Your Prescription” guide. And an “I don’t know my power, Call me” button. 

All this is really convenient and takes away from the fear of ordering the wrong lenses online!

Lenskart Delivery Time

After payment, I got a shock saying that my particular lenses would take 15-17 business days. That seemed exceptionally, horribly long. I felt a little angry, wondering why they hadn’t informed me earlier, so that I could have ordered from my local optician instead. (I need the contacts urgently).

Much to my surprise (and slightly jaded delight), the lenses were delivered in delivered in 3 days. Shopping on Lenskart was a great experience overall. With all the options and filters, it gives users looking to buy sunglasses, spectacles and contact lenses a whole range that are unavailable on general online shops such as Myntra. 

Why I do NOT want to shop online for glasses or spectacles

I have a few reasons, some of them quite personal, some of them may strike a chord with a greater audience.

  1. I’ve been going to the same optician for the past 20 years, since I was 9 years old. I get great service, great discounts, home delivery.
  2. I don’t see how you can buy spectacles or sunglasses online without trying a hundred pairs. Specs that look good in a picture usually look terrible on my face. 
  3. Aside from looks, some spectacles just feel more comfortable than others. The width, the fit, everything matters. Seeing picture of a pair of spectacles and measuring my face isn’t going to give me the reassurance
  4. Lenskart has a measuring thingy on their website, which takes a photograph of your face using a credit card or something. That’s too much effort for me!
  5. They also have 3D Virtual Try On page on their website. Again, too much effort for me!

I bought my spectacles from my local shop instead 🙂

Lenskart Coupons & Offers

Lenskart is trying very hard to get customers like me to take the plunge online. Currently, for new customers they have a ‘Lenskart First Frame Free Offer’ — if you sign up, you get the frames free. You only have to pay for the lenses. You can browse from a lot of frames here (http://www.lenskart.com/eyeglasses/popular-searches/first-pair-free.html), each frame worth approximately Rs 1299. The lenses cost anywhere from Rs 545 to Rs 2500+, depending on the quality of the lenses, the thinness, etc. It’s a good deal.

They are also offering 5% to 15% discounts on purchase of contact lenses (without coupon codes) — just add to cart.

User Reviews and Comments

  1. Shyam says

    I bought a ultra thin lenses and I got a john jacobs frame at discounted price from Lenskart. However the frame was of really poor quality and broke within a month of buying. Lenskart is selling off its poor quality chinese frames along with the lenses. Once the frame is broken you will have a hard time finding another frame that would fit the lenses.

    Junk quality

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  3. Nitin says

    I have visited once and getting daily 4 to 5 message due to that I have lost so many important messages .. Even i tried to contact with customer care they were also nt supporting. One of customer care had directly disconnected call. Very poor customer service. I don’t like and even bot suggest to my frnd also due to daily disturbing messages.. I hate lenskart

  4. Pankaj Kumar says

    No after sales service/repairs

    I bought at-least 4-5 Specs in last 6 months but this time the real problem came out, my glass got broken and the company denied to provide any after sales repair/ replacement/re-fitment of the glass that to when I was ready to pay for repair/ replacement/re-fitment .
    My just 15 days old specs worth Rs. 4500 got useless after one of the glass got broken .
    Thanks for opening my eyes to the limitations of online retail portals

  5. vipin cv says

    The customer care services are not good , i brought lens and frame from lenskart. After some months the frame having some problem bcs the frame is not good at all. I went to near by lenskart shop , they were tell simply that they cant do anything better you brought another one and it will cost only about 2500. i just fix my problem ,payed only 20 rupees in a small lens shop.

  6. rajesh says

    i bought John Jacabs frame from Lenskart store which they have boasted as premium Italian brand and it is waste of money and any local brands are better than this one. Also don’t buy from Lenskart franchisee store at any cost. Lenkart will wash away their hands saying that you need to go to that particular store and resolve the issue if any. Lenskart will not take any responsibility. I faced issues during delivery and now with the product. Just a word of caution folks! Beware before you buy!!

  7. jais says

    I will keep it short
    Placed order in January, from Newport in United Kingdom. They they send it to NewDelhi !! Some fellow thought Newport is in NewDelhi !! Got the product after 30 days in February.
    Only bought it coz spectacles are quite expensive in UK and wanted to try this new concept.

    However the quality is so poor that the screws of one of the arms of the spectacles broke off while I was walking and I had to suddenly react to catch the glasses. I had such a horrible day due to this that I had to cancel all my meetings for the day and to return home in public transport as could not drive with broken spectacles.!!
    Reported to customer service by email from the UK and they replied to come to India to get it repaired.!! Explained to them that I am based in the UK but they send the same reply again – morons ! Pretty much stating that suck it up on my own or foot a £500 air ticket to fix the screws in their product.
    I ended up walking into Local store in the UK to get a new pair.

    So any overseas customer reading this make your own judgement if you wish to spend your money on this bunch of cowboy opticians. !!

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