Online grocery shopping in Bangalore (and India) has become a breeze with so many options like Big Basket, ZopNow, LocalBaniya, PepperTap, NinjaCart and Grofers.
However, all in all, I have to say with each online order I’ve placed so far, I have been somewhat irked and irritated. From placing all your items into your basket and then discovering delivery slots are unavailable, or receiving products that are rotten or broken — online shopping for groceries in India needs to improve, and improve fast!
Grofers App – Grocery and More
This review is about Grofers, an app available on both Android and IOS, that is basically a pool of delivery boys who go around to nearby shops in your vicinity and pick up whatever you’ve ordered and deliver them in gorgeous orange bags and boxes. This is a review based on my grocery shopping online Bangalore experience.
What I like about Grofers
- The bags and boxes: Haha, maybe it’s the designer in me, but it really makes me happy to see my groceries delivered neatly in beautiful cardboard boxes or eco-friendly orange cloth bags.
- The delivery boys: They are always dressed neatly, speak politely, and deliver in a timely manner without annoying me for directions to my house
- The icons & UI of the app – The Grofers app is one of the few apps in India that is visually appealing. It’s been designed well, even though the user experience could improve somewhat (quite a bit).
- The speed: I used to like the speed of Grofers — click on order and it will be at your doorstep in a couple of hours. However, of late, delivery slots have become
- Variety: From vegetables and fruits to flowers and staples to breads, it’s an interesting combination that’s available on Grofers.
- Immediate money-back: If your order doesn’t meet your expectations or there is something missing from the order, the delivery boys give you cash back at your doorstep.
What I don’t like about Grofers
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Bananas covered with fruit flies. Ugh!
Quality of fresh produce: The quality of vegetables is very temperamental. When I first ordered from Grofers, the vegetables delivered from Mother’s Love (I’m guessing Grofers own private label) was of excellent quality. However, my last order was AWFUL. The baby potatoes I ordered were rotten and stinking (I threw them away immediately), the baby corn was also stale and darkening black (threw away a couple pieces) and the bananas wrapped in cling film were crawling with fruit flies (haven’t thrown it away yet).
- Amended orders: I once ordered a type of mayonnaise which was unavailable at the local grocery store and so the Grofers delivery boy used his judgement and bought a similar product. I didn’t like the fact that I had no choice or say in this.
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Screenshot highlighting unavailability of lots of products. Quite a painful user experience!
Wrong orders: I ordered a plastic broom thinking it was a bathroom cleaning broom (there was no picture on the Grofers app). However, it turned out to be this ghastly long green broom.
- Unavailable delivery slots: This is my biggest pain point. I go through all the effort of choosing my products and placing them in the basket and then when I’m finally ready for checkout I see the next delivery slot is 24 hours later. Sometimes, 36 hours later. Quite ridiculous. This has been happening more often of late.
- Unavailable items: Okay, some items like ‘Spaghetti’ may be considered as speciality items (not really). But when you search for a product on the Grofers search bar, it shows you a myriad of options, and then when you click on one of the options, it states “No results found”. WTF! Damn annoying.
- No meats: Very few online grocery shops deliver fresh or frozen meats. I understand the logistic issue, but hey, if I have to go to the shop to buy some chicken, I might as well buy the rest of my groceries from there.
- App only: I am not a fan of any product that is app-only. I have a laptop and I prefer using it to do any kind of online shopping. So another boo from me!
Overall review of Grofers India
Overall, I was a fan of Grofers till my last order. After receiving horrible vegetables and fruits from Mother’s Love, I don’t think I’m ordering from Grofers anytime soon.
Bill banne ke bad ap products add nahi karte ho tho mere order main se apne products kaise remove kar diya apne jaan bhooj k mere order ko dilay kiya taki ap usme se chori kar sahke meri order ki dilvery ka time friday tha apne usko monday tak dillay kiya #grofer #froud
This is very worse app ever, I recommend to every one don’t use this app. Without any notification they deduct amount for stupid membership from your card and they don’t refund that amount.They did with most of the user. So Please don’t user this app for any grocery.
I had ordered some stuff, but when the ordered was received, it was wrong items supplied. On further persuasion with the online support I came to know that they are not able to exchange or refund the product as merchant don’t want to take it back. Firstly I don’t know who the merchant is. I had placed my order through Grofers and they are not willing to take any onus. The support staff is pathetic and is much worse than a government organisation. This was my first order with Grofers and will definitely be my last. Guys please stay away from these looters and fraud people as they will sell you whatever they have in stock, will charge you for the product which you ordered and will not refund or replace it. I was chargers for the item which I initially ordered, they supplied a wrong item,Now I am stuck with wrongly supplied item with no exchange or refund. The worst part is nobody is there to attend your query.
Grofers are cheaters, pathetic and worst service and employees…..It is a waste of time and money and never get delivery….The only work you have to do is chase them and beg them to deliver your order for days and days…and it will never get delivered.. No one is responsible to answer you what is going on ……..I paid in advance around 3000 for my order and no show from last so many days…….daily heck and frustration to call this Grofers guy and ask them when it will be delivered…….If you want to waste your money and daily beg and follow up with them to get your order delivered then only order……………..They are FRAUDS AND CHEATERS…..
Grofers is the worst in delivery.
Grofers is good servies help line number 8250376836
Really Pathetic service. once product get dispatched from the store the Grofers wont responsible whether its reached to customer or not. Its Delivery guy’s responsibility after that. They have the rights to fix your delivery slots and rescheduling too.Funny right..yes its happened with me and the 24/7 customer service guy replied the same too. Sadly i didnt keep the audio recording..
I had placed my order on 10-05-18 6:03PM and the default slot provided me was 14-05-18 6AM – 9AM (yes its 5 days for vegetables, i am not kidding).Due to my unavailability on that day i had postpone to the next day and the slot this time was 15-05-18 6AM – 9AM. Upto this i was aware as it was tracked in the online portal.
Its the Delivery day, unlike other days i skipped my morning 7am office shuttle and decided to go after 10am as i was expecting my order to be deliver before 9AM. there was no one except me that day and payment was selected as SODEXO(i had already faced a situation where SODEXO was the payment option but they did not accept stating, we have technical problem so need only cash) .
Anyways after long waiting, I did not get any call from neither grofers team not from any delivery guy too. Thought not to start my day with disturbed mind so came to office and i got call at 10:34am stating “Maam its delivery guy waiting outside your door”. literally my anger was in my head and i shouted to delivery guy knowing that they have no fault and asked to deliver after after 6:30pm once i reached home. They said yes they will do as the store was near to my location.
As soon as i reached home at 6:20pm i tried to delivery guy and the answer was “Maam our duty is over and your order has been postpone to tomorrow (16/05/18 6AM – 9AM).
Without shouting at him i tried to 24/7 customer service no (011 33552400), after a long waiting a guy came online for my query. And through out our conversation there was only word “SORRY”. And one line that attract me was “Maam once the product dispatched with a given delivery slot, you can call to delivery to change the timing as per you. Its the delivery guy who can responsible for this”.
And he confirmed that my order has been postponed to (16/05/18 6AM – 9AM) due to customer unavailability, which was not the case. I did not get the call as the slot mentioned for me. Is it wise to wait whole day for a order leaving your work and other stuffs?
At end of our conversation, there was a question from me that ” i am ok for the timing that u had given as per you, and lets say your delivery guy will do the same thing as he had done today then what should i do ?? “Well there was a pin drop silence from other side and my call got disconnected by them. And when i tried again i got a response as “Our customer service is available from 8am – 6:30pm(didnt remember the start time particularly as end time was matter from me), though the time was 6:45pm when he was explaining all stupid stuffs.
Next morning, on the re-rescheduled day i myself canceled the order and stopped all foolishness.
Though it has comparatively less price than BB as per my experience, still BB rules due to their service (i am not recommending BB too cause i had kinda bad experience with BB too..Organic is only for namesake).
I am better now with my offline market :). we are the one who are responsible for such fraud being lazy and being clever who value time more than health. I am not sure this review matters for someone or not but please voice for such fraud and it never be possible with one person.. Technology slowly killing us and yes its true..(:
Poor service 😔 ordered on 1-01-18.. simple everyday stuff but still not received it. Got a msg saying due to operational issues they will be delivering 2days later.. was disappointed. Will think twice before ordering again !
Very bad service provided by grofer especially regarding delivery time
I have placed an order 02 Dec, 2017 (Saturday) which was scheduled to be delivered on 3 Dec, 2017 Sunday in b/w 5 am to 8 am. But it was neither delivered nor i got a call from them But the delivery status has shown on the ligin id, the order has been successfully delivered. When i send the mail & chats with apps. The company representative told me your order has been deliver in the wrong address, we will sent your order next day tomorrow on 05.12.2017 b/w 5 to 8 pm slot. but as on till date 06.12.2017 not received order from grofers, Today i had send again compliant on this mail id info@grofers.com, shubham.arora@grofers.com, after received representative call & mail from grofers, “We extremely apologise for the inconvenience caused” we will do The refund of Rs.4079/- against the order GR802380447 has been initiated, it should reflect in your original mode of payment in 5-7 working days.
then it was cancelled my order, i have already lost my 4 days for the order delivery and already paid payment on 2 dec 2017, further why should be wait for the refund amount in 5 to 7 working days. if i have paid amount immediately, why so wait refund same amount in working 5 to 7 days. i suggest all dont buy from grofers, they are doing cheating with online customer & enjoy the credited amount 10 to 15 days. So, do the complaint against him to Government of India
Ministry of Consumer Affairs, Food & Public Distribution
Department of Consumer Affairs, Krishi Bhawan, New Delhi 110114
Website: http://fcamin.nic.in, http://consumeraffairs.nic.in
National Consumer Helpline Number: 1800-11-4000
Experience with Grofers was really bad. Fruits like Sapota/Chikkoo were very small in size. I had a very bad experience. I ordered groceries and other items on Dec 1st which was supposed to be delivered the next day. The amount was around 4k and I paid it online. After ordering, I didn’t get any message from and neither did the order reflect the website. even after 2 days, the items were not delivered. With great difficulty, i got the phone number. When I called them, they are saying that I haven’t placed any order. I had transaction ID. Now they are saying they are going to refund the money.
Don’t ever try grofers, especially fruits and veggies. It may look cheaper than the other websites, but the quality is really bad.
Myself ——Raj Chawla
My order to grofers on 18 nov 2017..
Super Store – Sainik Farm
Order ID : GR14703772•4 items
Borges Canola Oil (Jar) – Buy 1 Get 1 Free
Borges Canola Oil (Jar) – Buy 1 Get 1 Free
2×5 lt
1₹1895 ₹1895
MDH Chunky Chat Masala
MDH Chunky Chat Masala
100 gm
1₹57 ₹57
Catch Chatpata Chat Masala
Catch Chatpata Chat Masala
100 gm
1₹45 ₹45
English Oven Multigrain Bread
English Oven Multigrain Bread
400 gm
1₹44 ₹44
Subtotal₹2041Delivery ChargesFreeTotal Amount₹2041—-paid online in advance—
some my friend told me i also purchase the same product from big basket same day—at rs.799.00 for 5Lts.(Borges Canola Oil ) and can pay to grofers 1895.00 for 10Lts/–
GROFERS say Guaranteed lowest price ———
so please to say Grofers –don’t missgiude the customers….
say to customer donot Trust on their slogan like Guaranteed lowest price
It is worst. I did purchase two time and had problem both the time. First time all vegetables are in bad condition and smelling and second time they scheduled my delivery two days later. And worst part is they do not give the receipt of your purchase. Better to go with other online shopping.
i added 72 items to cart and out of 72 37 items were not available and this is infomed after 1 hour while i was completing the payment. very poor experience.
organic India, tulsi green tea
Very poor delivery. Never keep their promises. Never follow the time we have selected. 2-3hrs late everytime. Dont have any customer care number on the app.
Poor delivery, offer many promises, but do not keep a check on them, promise 10 minutes delivery but it;’s a 10 day delivery, never ever trust them.
All the online shoppings are trying to sale the clearance sale with a reduction price and the service was very bad.
Even the quality was not maintained at online shopping stores (Grofers). The packing made for vegetables and fruits was unsatisfactory. All the employees have to be well trained at work and ensure for good quality.
This is 4th successive time we ordered from Grofers, and again some critical items missing, weight tags not on vegetables, cabbage and lettuce were stale, had to throw and when asked delivery person, he said don’t tell me, call contact centre, half of the money which will be refunded is spent on calling, had to go out again and get the stuff when my kid was having fever.
Few other times order not delivered but message received that order has been delivered. Again had to call contact centre. Pure wastage of money and time.
No point in doing online shopping. App made only to made money.ENOUGH OF ORDERING THROUGH GROFERS
Such a pathetic service…please focus on your delivery part…
Grofers is fooling people by posting wrong description on products. They don’t believe in delivering quality. Selling basmati rice on portal and delivering low quality rice which is not worth at all. Big zero to grofers
Grofers service is really pathetic. You guys does not delivered the goods and status showed as delivered. Moreover your delivery boy is not picking up the call and customer care not respond properly. Even you guys does not easily reimburse the money..
Pathetic Service..
You deserves negative rating…
At least learn something from Bigbasket…
I have very bad experience with them neither once nor twice but thrice. Firstly they are never on time , are always deficient with the products, if uou cancel the order there is no proper refund confirmation. Sometimes they show not even half of the amount to be refunded. When you try to contact them at customer sipport centre they keep you on long cues which makes it even more irritating. Also if you go for yhe COD option they do not ever carry change. So they are highly not recommended.
Hello,
This is regarding Order#GR249976052
I have place the order on 01 Sep 2016 and i got the delivery on 02 Sep 2016. I have order 4 pack of diaper which contain 34 pcs diaper each.
When deliver completed and i check the product i got 6 pack of diaper which contain 17 pcs each. means 34 diapers are missing and also wrong qty of pack is deilverd.
When i call to customer care they hold me for 2 minutes when we reach to seller but its tooks 12 minutes and your customer care executive said that seller is not contactable. So this is second day of since i place the order.
Third day when i try to contact grofers same thing happens like they put my phone on hold for 12 minutes and when i force to conference with seller your executive are ready and i talk with seller on conference call and he promised me to replace the items and give missing items before day end.
This is now forth day since i place the order and still same is not resolved and seller not came for replacement or deliver missing product.
When i call to seller he said that i will deliver before 4 PM.
and now this is 5:00 and seller is not deliver or replace damaged product. when i call to your customer care they said seller will deliver product tommrow as he is busy. i said i dont want your product please initiate refund and your executive said return is happends only tommrow as seller denied to come today.
I said i suffering from 4 days and i think i am victim of your application i paid money but i did not received the order this is pathatic.
I deciced to call seller as seller is call me yesterday for deliver the order when i call to seller he said we are not free for you undersatnd we have so much order. I said why you listed your name in gorfers if you are not satisfied with customer needs. They said it none of your business and shut the phone on my face.
This is height of irresponsibility . When i call to grofers now they said if return is not done from the seller we are not responsible now i feel like cheated customer and big victim of your company.
If you are not responsible for anything why don’t you shutdown your company now ?
I raise the cancel request order and same thing is happends now seller is denied to come today he said i will reverce pickup tomorrow and when i ask if reverse pickup is not done who is responsible then your executive said we are not responsible if reverse pickup is not done and we will not release money if seller not pickup the product.
Please suggest on this and please inform you are going to shutdown because i am surprise with service i never had any issue with bigbasket and other companies but you are doing business like this then please share with us so we will beware in the future to orders with company like you.
Thanks
Shankar Gidwani
9978108960
worst service… if i can select zero i can do that…….
Hi Sir/Madam,
I am Vaishnavi from Rationbox , we are an online grocery. We are providing grocery , personal care , household products at wholesale prices. We also provide free home delivery. As an Introductory offer for a bill amounting to Rs 1000/- and above we provide a gift box with 1kg Premium Raw Rice , 1kg Premium Sugar and 1/2kg Toor Dal.
Please visit our website : http://www.rationbox.in
or call our customer care number 7845004500 to place a order
or send us your list through Whatsapp , we will call you.
Thank You:
Vaishnavi