Having been a frequent customer of BigBasket.com for my online grocery shopping, I decided today to try out ZopNow.com. Mr T and I had been out of town for several days so the fridge was bare and quite a few basic staples were missing from our kitchen.
I started out searching for Aashirvaad Select atta, which had come recommended by one of the guests in the hotel we stayed in (who works for Aashirvaad). Apparently, it is made of some incredible wheat found only in certain districts of MP and creates rotis that are soft and fluffy.
The User Interface
Anyway, I went to the website and typed in atta in the search bar. I assume that the search dropdown would show me options. However, it was empty aside from one brand of atta (which wasn’t in stock).
No filters in search results!
So I pressed enter and was shown a search results page displaying all atta items. I didn’t like this interface at all — no filters available, so even items like atta noodles were showing up.
And so I decided to go to the category page for Flour. Quite simple. Lots of options immediately populated. The filter here only gave me the option to filter by type of flour (wheat, rice, rage, etc) and not by brand. This was strange. Anyway, I filtered it by wheat flour and promptly found my Aashirvaad Select Sharbati Atta. Phew. Finally.
The UI, I have to confess, is quite poor (being a designer I’m particularly nit-picky about such things). The photographs of products aren’t great; the placeholder images are ugly; the layout is a little confusing ; the price is much bigger than the name of the product (font size) so I have to strain my eyes; and most importantly the ingredients aren’t clearly labelled: I wanted to check whether the Select Atta had any maida, but the huge block of text below the product was just too difficult to read.
However, the experience is very fast. For instance, just hovering on any product quickly gives me the various sizes with prices. That’s nice.
Out of Stock
Almost no brooms for me. Only ugly placeholder images
Next I wanted some watermelon. BigBasket delivers great watermelon — sweet, delicious kiran watermelon (better than any watermelon I can pick out in the market!) So again, I found the only watermelon with a picture (uncut) was a 6kg striped watermelon which was anyways out of stock. There was another 4k mithila watermelon that was available, however, there was no picture. Just an ugly placeholder image.
Then we need a new broom. The maid said something about a monkey brand (I’m sure I didn’t hear her correctly) which has 555 written on it. On the website there were only 3 brooms available and only 1 with an image. So no luck here
Quite disappointing, so I headed to BigBasket.com to do the rest of my shopping 🙂
Quick Delivery: The ZopNow USP
I’m going to try ZopNow.com again soon. Mostly because I’m intrigued by there 3 hour delivery policy. BigBasket takes forever with all their best slots usually filled up much in advance.
I’ve also read that customer service and issue redressal is faster on ZopNow, so would like to experience it for myself. Especially since BigBasket.com has started to mess up my last few orders (items missing from list, wrong items delivered, etc).
ZopNow Delivery Areas – Limited!
Zopnow is supposed to deliver groceries in Bangalore, Mumbai, Pune, Hyderabad, and Gurgaon. However, in Bangalore, they only operate in South & East Bangalore and cater to Adugodi, BTM Layout, Banashankari, Bannerghatta Road, Basavangudi, Begur, Bellandur, Bilekahalli, Bommanhalli, Brigade road, CV Raman Nagar, Doddabeesana Halli, Ejipura, Electronic City, Gottigere, HAL post, HSR Layout, Hosa Road, Hulimavu, Indiranagar, JP Nagar, JayaNagar, Kadubeesanahalli, Kadugodi, Koramangala, Kudlu, Lakkasandra, MG Road, Madivala, Marathahalli, Residency Road, Richmond Circle, Sampangi Ram Nagar, Sarjapur road, Shantinagar, Singasandra, Tavarekere, Thippasandra, Ulsoor, Vivek Nagar, Whitefield, Wilson Garden.
No delivery in North / N.W. Bangalore! (Image from Zopnow.com)
I suppose I will leave the reviewing to people who can actually order from ZopNow!
I have ordered for rs.663 and I paid through paytm . After payment is successful its not showing anything and my cart was empty ….100% fraud site & don’t buy anything . In this pandemic they are cheating the people’s.
sir bahut bari fraud compony hai 29 april ko mainai bhi 652 ka google pay kiya tha order abhi tak nahi aaya aur paisa refund mail ka koi jawab nahi number sarai band hai iskai kaisai roka jaiyai isai
Yes this is waste company I lost 617 amt
its a fraud company i lost 1500 dont go to the website .
YES, it’s true.
BE CAREFUL. DON’T GO FOR THIS.
NEVER NEVER NEVER GO FOR THIS.
This is BIG FRAUD. After order no response you can’t track even.
NEVER TRY DON’T LOOSE YOUR MONEY
This is an online cheating website. Please be careful. I lost Rs605 and these people never sent the grocery or refunded the amount, they don’t even reply to my complaints. Horrible these website should be booked by law. This complaint is from Hyderabad.
This is now a fraud company.
I lost 626 Rs.
Today I lost my Rs.625. Fraud company.
I lost Rs.605,I visited the site through YouTube advertisement,such a pathetic situation that fraud companies are looting people openly, Anyone who have got their money back?
I had placed an order online on 23rd October 2020 using upi, payment was done successfully and debited from my account, no confirmation emailswhat so ever, gets ” no orders yet”..
the customer care email does not exist,phone number does not work..no response from the company..
looks like zapnow.in is fraud and the government should ban these type of fraud companies and make rules very stringent..
Exactly the same happened to me as well, on 23rd oct 2020. I do not know if there was a genuine Technical glitch going on with zopnow.in. However, I have written an email to their customer care just now, seeking refund, since the amount was deducted but the order number was not generated. Nor the amount was refunded which is usual norm if there is an issue with processing of the order.
Yes, exactly it happened the same with me also. I have also ordered on the same day Oct23rd, 2020 but did not receive any confirmation and also it is saying that the user doesn’t exist when I am trying to view my orders.
I also dropped a mail but none of them are responding and there are not even the customer care people that are able to reach.
Could someone help me if anyone has any idea.
Zopnow is a FRAUD COMPANY and cheating PUBLIC
Fraud company please don’t order any thing and never make payment otherwise neither you will get goods nor refund the money. Even they never reply on phones or email. Please alert to your friends also.
After ordering 25 items I mad a payment of rs 1545.3 through upi on 18/10/2020 .
No confirmation to my order.
and now zopnow application shows no order.
Zopnow is cheating public.
customer care always says the lines are busy throughout the 24 hours.
No answer to my email
It is fraud company.
any one can tell how can I get my money back
your absolutely right. The same thing happend to me today. It is purely cheating.
No money refund .There is no COD ,hence paid through UPI. Amount debited now no response from them.
Even I lost my money
It is cheating site
There is no response of mail
Not responding call also
How /Where I have to complain?
Please help
Please contact police and lodge F.I.R.against company.
Otherwise you will never get refund.
Yes even it happened with me as well. Could someone please help me.
This happen to me also , amount deducted thru up and no order placed.Even contact no given on websites is conference call no. Support email is also fake.
Thanks for your review, I was going to order some items worth 700 but after checking your review I did not ordered and save my money.
Fraud and cheating company.Please also alert to your near and dear and friends about this fraud company.Don’t place order and never make payment otherwise you will not get ordered items.If you have made payment will never get refund.
If you have made the payment and not getting ordered items please lodge a complaint with Police.
Froad app
After complete my payment they are showing cart empty and no customer care service is responding
Even i am also facing the same problem.
Thank you. Thanks to your review, i am saved. Not ordering anymore.
Please don’t place order and never make payment.If you have made payment please lodge F.I.R. against the company otherwise you will never get refund not order placed items.
TOTAL FRAUD COMPANY
___________________________
TOTAL FRAUD COMPANY
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PLEASE ALERT
This is a Frau company. Unfortunately I am also a victim. 31/10/2020 While browsing this fraud company’s online shopping site appeared and all items prices are lowest than others.
I have ordered some groceries, vegetables, fruits and some kind of poultries.
The delivery slot appeared delivery will be on 02/11/2020 at morning 06 am to 09 am, based on that payment also done through Google pay.
Till today no response from them, I tried my level best by email & phone call but all of the attempts were failed. Emails not reaching with the mail id which they provided and phones calls also the same.
Please don’t order anything to this fraud company. I lost around Rs. 1600/- this is my experience with this fraud company.
Go to the police station and registered your complaints
Yes in my case happened the same.. Rs 882 deduced from my A/c, after that i hav check my order status that was empty..
i searched many stores for all kinds of grocery items available single place. finally, I found Kada is one of the grocery stores with lot of offers and discount deals available.
Fraud company please don’t order any thing.Please don’t make the payment
Most hopeless customer service.
First I got wrong supply of product. After returning the product inspite of several calls and e mails i have yet to receive my refund. It is cheating. They show photo of product but the supply is different. Besides very high shipping charges.
Good review !
horrible experience at zopnow.
Order id 14905721
1. Ordered for 1 kg. “Red Delicious” apple 20th December 2016.
2. Received order at around 5 PM the same day.
3. Instead of “Red Delicious” apple got some other variety mixed with that.
2. Complained immediately about the same to the customer care and initiated return for the same through the website.
3. 21st December and still No pick-up yet.
4. Complained about the same to the customer care, told they will not do.
This is really unprofessional and unethical. Harassing innocent customers and fleecing their hard-earned money seems to be your motto.
I have ordered for kansal organic eggs (2 varieties) through zopnow. But in between they made a change in my order I.e. Replacement of herbal eggs with some other eggs because of non-availability.
yesterday I have received the product but on opening I was found that the eggs are not the one which I have ordered and they have delivered duplicated eggs of some other company. Being regular user if Kansal eggs I can know the quality of that eggs. even six eggs also of not the same type and size. while delivery I as unable to open the pack, they have poured lot of gum into the box. and the expiry date also one day from the date of delivery.
Zopnow cheated the customers by sending the duplicated brand eggs which are in damaged condition in the Kansal brand name. I have never seen a online cheating company like zopnow. they charged double the price for duplicate items.
I will never recommend zopnow app or suggest any customer to purchase any goods through online. please don’t waste your money and time above all your health by purchasing products from zopnow.
I ordered 10nos Nissan scoupy noodles and made payment through bank. The next day I got an email that my quantity is decreased to 9nos without my permission. I emailed Zopnow they told me that they will ship me 9nos because of unavailability. It was Okay. Then they were going to deliver the product next day. On next day the delivery boy called me and told me of his problem that he will not going to deliver today and he will deliver tomorrow. I told him that it is Okay. But tomorrow again I got a email from Zopnow that they will ship only 1 Knorr soupy noodle pack 80 grams pack. I immediately emailed them to cancel my order and refund the amount to my bank. But till today I had not received my amount in my bank. I showed them my bank statement. Don’t buy from Zopnow.
Zopnow has extremely poor customer service. they reschedule deliveries without bothering to check if the time suits the customer. I have had to cancel 4 out of 5 orders on account of this. Moreover, when they do a refund, despite telling them to refund to your bank account, they do a zoppies credit. In other words, they force you to order again from them. Please avoid ordering from them if you value your time and money.
Horrible booked some stuff at 8:30 in the morning to arrive by 1:00pm did not arrive even by 3:00 , called them and they said they will send in 4 to 7 slot it was already 7 still not arrived and I had to call again only to hear they are not delivering today ????Wtf. Why do you take orders damn you guys opens grofers and had to order with them zopnow keep hopping now ????????????
The co. never oblise what has been committed:
1. Delivery will not be on time.
2. U will not be able to contact customer care. A long music and then phone cut off…..
3. The product supply is not of good quality.
4. The discount and cash back are being refused after applying and accepting coupons during shopping.
Pros:
1. U will get e-mail reply where it will be mentioned SORRY, We will take ur feedback for further order.
It is. The best
In order to ease the pressure of my ageing parents in travelling to the neighbourhood bazaar in the heat, haggling with the shops and get their daily necessities, fruits and vegetables, had decided to make use of the online shopping networks available in their hometown, Kolkata. On Aug’14’15 had registered with http://www.urbangroceryshop.com and had made a purchase over their minimum stipulated amount of Rs.500. Had received a confirmation, an invoice on the same day, acknowledging my earlier place order. They also stated that the order would be delivered by next day 15th Aug’15.
On the next day, 14th Aug’15, i received a call later in the day, letting me know that my order would reach my residence in Kolkata, by 1PM. However, the order nevere reached me. On prolonged delay, i made a call in the evening, enquiring of the same. On the date/time of delivery they state my order has no record in their system. I receive a cancellation on 17th Aug’15.
Interestingly, while canceling they are able to trace and cancel the order n send me both email & sms about it.
Am not only had to bear the harassment of not getting my articles of purchase. Also, one of their payment methods was online payment. Had i used the same, would have had a further harrowing time in getting my money back. Thankfully i chose COD. Would request you to investigate (the invoice and string of emails can be published, if required) and cancel / police the establishment such that any malpractice or maleficence is not practiced by them in the future.
Check http://www.zopnow.com again – the UI has improved a lot.
Great reviews.