For those of you who have ever tried printing anything on a commercial level in India, you know what a pain in the #*# it is. In fact, printing anything in India that can’t happen at your local Xerox shop or home, is a pain.
When I lived in Delhi, I would go to Nehru Place to print material like brochures and pamphlets and business cards and posters. And I would return after 6 hours — exhausted! It was usually a horrible experience in small, claustrophobic places without any system and order. Chaos everywhere. You would literally have stand on the heads of the guys in the shop to get your work done. And obviously, summer made the printing experience even worse.
Along came online printers (I’ve used PrintLand.in and VistaPrint.in — will review later) which are decent for standardised products like business cards, but pretty impossible if you want anything custom printed.
And then I found Printo.in — and fell in love.
- Firstly, there is a token system and there is order.
- Secondly, the shop is air-conditioned and nobody is shouting and people pay attention to you as a customer. (That may just be a Bangalore thing).
- Thirdly, they have samples of paper quality and products. Wow! (So many times I’ve requested the shopkeepers in Nehru Place to keep samples — there response is standard: we have too many samples to keep samples of. Ridiculous!)
- Fourth, the quality of printing is excellent. The Printo in Malleshwaram has a small printer where you can print small-scale things if you are in a hurry. If you want something in bulk (or stuff like lamination) it goes to a centralised headquarters where they do large-scale printing. The quality, overall, is excellent.
- Fifth, customer service is awesome. The guys in Printo Malleshwaram are respectful and efficient.
- Sixth, they actually do quality check! There was some problem with my lamination and so they repeated the order without even asking/telling me. Sure, there was a delay, but they ensured my product met their quality standards.
- Seven, they pay service tax. (All Nehru Place printers would quote me a price and then if I were to ask for a bill, they would say then we need to add Service Tax; it’s better that you take it without Service Tax.)
- Eight, you an FedEx stuff right from inside Printo.
- Nine, it’s not exorbitant! I thought it would be ridiculously expensive, but the prices are comparable to the smaller shops, especially if you print in bulk.
Now that’s what I call awesome!
(You can order stuff from Printo online as well. This review, however, is regarding their offline services.)